How to return tests or supplements
We understand that sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.
Returning test kits
Please return your test kit to us, unused, to the relevant address below for a refund.
Please note, we can’t offer a refund after 14 days from the date of your test kit or supplement purchase.
Contact us, with your proof of postage, so we can ensure your refund is processed quickly and efficiently.
Our tests come from different suppliers, please pick the relevant address for your test.
For all Gut Health tests, SIBO tests and Blood tests, return to:
Stafford Park 6
For our Adrenal and Food sensitivity (IgG) tests
Please contact Customer Services to request your refund.
Supplements must be unopened to be returned. As we have two supplement suppliers, please
contact Customer Services to find out which supplier your supplement is from, and then find the relevant address below.
C/O Synergy Retail Support
Unit 3 Ravens Way
Crow Lane Industrial Estate
Packing and posting your returns
Please wrap your test kit or supplements up securely, and include a note with your name, address and order number so we know it’s from you.
We recommend you send your package using the signed for service from the Post Office, to make sure it gets to us safely.
You’ll get your refund within 10-15 working days.
Contact customer services to confirm where to return your supplements.
Please note, we can’t offer a refund after 14 days from the date of your supplement purchase.