How to return tests or supplements

We understand that sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.

Returning test kits

If you return your test kit to us unused within 14 days, we can refund free of charge.

If it is more than 14 days after you bought it, we charge a £20 admin fee to cover costs at our warehouse and distribution centre.

Please note, we can’t offer a refund after 1 month from the date of your test kit or supplement purchase.

Contact us, with your proof of postage, so we can ensure your refund is processed quickly and efficiently.

Our tests come from different suppliers, please pick the relevant address for your test.

For our Gut Health Tests and SIBO Tests

MedDX 650 Limited
Unit 3 Skylon Place,
Hursey Road,
Rotherwas Industrial Estate,
Hereford
HR2 6NX

For our Adrenal and Food sensitivity (IgG) tests

Please contact Customer Services to request your refund.

Supplements must be unopened to be returned. As we have two supplement suppliers, please
contact Customer Services to find out which supplier your supplement is from, and then find the relevant address below.

Natural Dispensary
Unit 1
Libby’s Drive
Slad Road
Stroud
Gloucestershire

Amrita Nutrition
C/O Synergy Retail Support
Unit 3 Ravens Way
Crow Lane Industrial Estate
Northampton
NN3 9UD

Packing and posting your returns 

Please wrap your test kit or supplements up securely, and include a note with your name, address and order number so we know it’s from you.

We recommend you send your package using the signed for service from the Post Office, to make sure it gets to us safely.

You’ll get your refund within 10-15 working days.