How to return tests or supplements

We understand that sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.

 

Returning test kits

If you return your test kit to us unused within 14 days, we can refund free of charge.

If it is more than 14 days after you bought it, we charge a £35 admin fee to cover costs at our warehouse and distribution centre.

Our tests come from different suppliers, please pick the relevant address for your test.


For our Gut Tests

MedDX Solutions Ltd
Unit 2, Newtons Court
Crossways Business Park
Kent
DA2 6QL

For our SIBO and Leaky Gut tests

Biolab Medical Unit
The Stone House
9 Weymouth Street
London
W1W 6DB

For our Adrenal and Food sensitivity (IgG) tests

Cambridge Nutritional Sciences
Eden Research Park
Henry Crabb Road
Littleport
Cambridgeshire
CB6 1SE

 

Supplement returns 

Supplements must be unopened to be returned. As we have two supplement suppliers, please
contact Customer Services to find out which supplier your supplement is from, and then find the relevant address below.

Amrita Nutrition
162 Baslow Road
Totley
Sheffield
S17 4DR

Natural Dispensary
Unit 1
Libby’s Drive
Slad Road
Stroud
Gloucestershire

 

Packing and posting your returns 

Please wrap your test kit or supplements up securely, and include a note with your name, address and order number so we know it’s from you.

We recommend you send your package using the signed for service from the Post Office, to make sure it gets to us safely.

You’ll get your refund within 10-15 working days.

 

Returning supplements?
Contact customer services to confirm where to return your supplements

Splitit

Interest free monthly payments

The benefits of choosing Splitit

  • No credit check
  • 0% interest
  • Never any late fees
  • No application or registration
  • Instant approval
  • Works with your existing credit

How Splitit works

Splitit Choose splitit at Checkout
Splitit Select number of payments
Splitit Order Complete

Example

At the time of purchase, you will only be charged for the first payment. On the same day of the following month your card will be charged the second payment and so on for each remaining month of the purchase plan.

To be eligible, you must own a Visa or Mastercard credit or debit card and have the entire amount of your purchase available on your card at the time of authorisation.

Debit cards have a maximum transaction value of £400 per transaction. If you require to spend over this amount, you may carry out two transactions. Credit cards have no maximum.

Splitit works by pre-authorising you payment card and then splitting the payment down into monthly charges. There is no extra charge for this service.

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